All sales are final. UncommonWares products are custom created as they are ordered, therefore, all sales are final. It is rare, but if your item arrives damaged or is defective, it must be reported within 10 business days for replacement. Simply email email@example.com with a photo of the damage and any details about your order so we can efficiently process your replacement.
Please note that as a result of different textures and finishes colors will vary on products whether digitally imprinted or dyed. Products from separate dye lots may result in color shift. We always recommend coordinating instead of matching. In addition, what is shown on your screen may vary from your finished product. Slight color shifts are not considered defective and therefore cannot be returned nor replaced.